Privacy Policy

Effective June 19, 2012

MobileSpan, Inc. (“MobileSpan”, “our”, “us” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of (i) our online platform, which we make available via http://www.mobilespan.com (the “Site”) and (ii) our application for mobile devices and computers (the “Application”). This Privacy Policy applies only to information that you provide to us through the Site and Application. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site or via the Application. You are advised to consult this policy regularly for any changes. Unless otherwise defined in this Privacy Policyterms used in this Privacy Policy have the same meanings as in our MobileSpan Terms of Service, accessible at http://www.mobilespan.com/terms-of-service.html

As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

 

Information Collection and Use

Our primary goals in collecting information are to provide and improve our Site, Application, features and content, to administer your use thereof (together, the “Service”) and to enable users to enjoy and easily navigate the Site and Application.

 

Personally Identifiable Information:

  • When you register with us through the Site to become a customer of the Service, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you (“Personal Information”). Personal Information includes, but is not limited to, your name, phone number, email address and postal address.
  • If you register to use the Service as a customer, we will also collect payment information or billing information such as your credit card number or billing address in order to process your payment or issue an invoice to you for use of the Service.
  • We also collect the other information that you provide as part of your use of the Service that cannot be used to contact or identify you (“Non-Identifying Information”).
  • From users of the Application, we collect Non-Identifying Information such as mobile device identification information, geo-location information and information on actions taken via the Service (e.g. files viewed and shared).
  • We also collect Non-Identifying Information from our customers such as zip code (on its own) and document access, security and other preferences).
  • We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.
  • Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other MobileSpan Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Site, Application and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.
  • We also use your Personal Information to contact you with MobileSpan newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. (See “Changing or Deleting Information,” below.)

 

Log Data

When you visit the Site (whether you have registered via the Site or are just browsing) or when you access or use the Application (any of these, a “MobileSpan User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser software version or the webpage you were visiting before you accessed our Service, pages of our Service that you visit, the time spent on those pages, information you search for on our Service, access times and dates, and other statistics. We use Google Analytics to collect, monitor and analyze this information in order to increase our Service’s functionality and user-friendliness, and to better tailor our Service to our visitors’ needs. Accordingly, Log Data is shared with Google, which has its own privacy policy addressing how it uses such information. We also use this information to verify that visitors to the Service meet the criteria required to process their requests.

 

Cookies and other Technologies

Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Site. Second, we utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by MobileSpan Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.

For users of the Application only, we also use SSL certificates. SSL certificates uniquely identify the device you use in connection with the Application and allow us to collect information on actions taken via the Service (e.g. files viewed and shared).

 

Phishing

Identity theft and the practice currently known as “phishing” are of great concern to MobileSpan. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

 

Information Sharing and Disclosure

Users of the Application. If you access or use the Application, we will share information about your use of the Application, such as files you view or share via the Application, with the MobileSpan customer with whom your use of the Application is associated. For example, if you choose to access or use the Application in connection with your employer’s MobileSpan account, we will share information related to files you access via the Application with your employer.

Aggregate Information and Non-Identifying Information. We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Service Providers. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., without limitation, maintenance services, database management, payment processing, web analytics and improvement of the Service) or to assist us in analyzing how our Site, Application and Service are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement. MobileSpan cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of MobileSpan or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Business Transfers. MobileSpan may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

 

Changing or Deleting Your Information

All users may review, update, correct or delete the Personal Information provided to us by contacting us. If you completely delete all such information, then your account (if applicable) may become deactivated. If you would like us to delete your record in our system, please contact us at  hello@mobilespan.com with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

 

Security

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site or via the Application in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

 

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, MobileSpan transfers Personal Information to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Links to Other Sites

Our Service contains links to other websites. If you choose to visit a third party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

 

Our Policy Toward Children

The Service is not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at hello@mobilespan.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

 

Contacting Us

If you have any questions about this Privacy Policy, please contact us at hello@mobilespan.com or at:

MobileSpan, Inc. 
2350 Mission College Blvd, Suite 100
Santa Clara, CA 95054